Blue Oasis Spas

10 Simple Questions

Make sure you ask these questions from
a hot tub dealer before you make a purchase.

1. What is their history with the Better Business Bureau? 
   Actually, you can answer that yourself rather quickly at www.bbb.com before you visit them.  The BBB tracks complaints for all companies, whether they are a BBB member or not.  Beware of any spa dealer that does not have any report with the BBB.  Many “fly-by-night” companies operate without the BBB even knowing they exist.  How many complaints do they have and what were they regarding?

2. What shell materials do they offer? 
   If they only offer 1 or 2 materials, then they aren’t showing you everything.  Acrylic, ABS-backed acrylic and thermoplastics are the three shell materials available industry wide.  OEM’s such as Dupont Lucite, Aristech and GE are the main suppliers to manufacturers.  But many stores will only offer what they sell instead of allowing you to choose what is right for you.

3. How is the spa shell’s substructure built? 
   Many companies use less expensive methods to reinforce the spa shell.  But this can lead to cracks, leaks, delaminating, etc.  We will show you how different manufacturers build their spas so you can make the comparisons yourself.

4. How do they insulate the spa? 
   If they only offer one method of insulation, then they aren’t telling you the whole story.  There are several methods used to insulate spas ranging from partial foam to full foam to thermopane insulation.  Again, if they only offer 1 way of doing it, then they aren’t really allowing you to make an educated decision.

5. What kind of components are they using for the heaters and controls? 
   Do they offer multiple components or do you only have a single choice?  Are they using 2”, 3” or 4” diameter heater tubes?  Are they using metal heater tubes or corrosion-proof materials that never rust and last significantly longer?  (Please note – heaters, circulation pumps, air blowers, and automatic chemical generators are the parts that fail the most in the hot tub industry.  Most of our spas have No-Fault heater warranties.)  How many levels of protection for freezing or overheating do the controls have?  Can they automatically detect when to run and when to turn off to conserve energy?  Can you easily program the controls to suit your specific needs?

6. What kind of components are they using for the pumps? 
   Pumps range from 1.5 HP to 5 HP but manufacturers often exaggerate the Horse Power rating of pumps.  A better question to ask is “how many gallons per minute (GPM) can it produce and at what PSI?”  Are they 48 or 56-frame motors?  How many amps does it take to perform the heating and cleaning cycles?

7. What are the exclusions or limitations of the warranty? 
   Make them show you every word, especially the fine print.  Many manufacturers use complicated, or even deceptive, language in their warranties.  At Blue Oasis Spas, our goal is to inform you not only about the materials of construction, but also to help you understand the importance of where you are buying your spa.  (See Question #1 – it might provide insight on how you can expect to be treated.)  Does their warranty cover ALL in-home service costs and for how long?  Do they offer “no-fault” protection on heaters?  We show you the most frequently used exclusions, limitations and “loopholes” used by some of the largest brands to avoid repairing their spas.  Then, we explain our no-gimmicks warranties and review all details prior to your purchase.  Remember – We only get referrals from satisfied customers. 

8. How do filters and chemicals maintain clean water? 
   Many stores misrepresent their filter designs or chemical systems in hopes of selling you on their spa’s ability to maintain clean water.  You should understand that there is no such thing as a “chemical-free” hot tub.  Your bathtub is chemical free; your hot tub is not.  Unlike your bathtub, you’ll keep the same water for several months instead of draining after each use.  We offer 100% natural water treatment solutions and filtration systems capable of trapping particles as small as 1 micron from the water.  This is roughly the equivalent of 900 square feet of filtration. 

9. How is this spa designed to maximize my therapy? 
   Are the spa molds designed by health professionals?  Do the seats feel ergonomically correct?  Is the footwell large enough to accommodate everyone’s feet?  Does the spa have large or small jets?  (Some manufacturers use many small jets as a low cost way to increase the jet count but they usually offer very little therapeutic relief.)

10. Can I make any changes to the design of the spa? 
    Most companies don’t allow you to make changes.  But, in order to really maximize the total experience of owning a spa, you should be able to design your spa to fit your needs and budget.  This means more than just choosing colors and options.  You should be able to choose different shell and cabinet materials, insulating methods, different styles and/or locations of therapy jets, even change the depth of seats for proper fitting.

Or, you can save time and contact Blue Oasis Spas today for better service, the highest quality, and the best price.